Do not let the push for digitization fizzle out

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With the Corona crisis, the digitalization of the world of work is experiencing a boost. Many employees had to use different tools in a very short time to ensure continued communication and collaboration within the company. Microsoft Teams, for example, registered 2.7 billion meeting minutes in one day. 

But what happens when we return to the office? How do we make sure that we use this digitization push to fully digitize the way we work? 

3 THINGS YOU SHOULD PAY ATTENTION TO: 

Look at it from a broader perspective 

During this crisis, Microsoft Teams is for many what WhatsApp is for us in our private life. A tool that allows me to communicate directly with many participants via chat, call or video and to hold online meetings. But a digital way of working goes beyond communication. Topics such as structured digital document storage, uniform cross-departmental collaboration or a sustainable exchange of knowledge are just as much a part of it. Our recommendation: open the perspective, deepen the understanding of the different digital work scenarios in order to establish a structured, digital way of working.  

Automate the usage of tools in a controlled way 

Microsoft offers a variety of tools to work more productively. Everyone knows Microsoft Teams by now and this momentum should also be used to get one step closer to the digital workplace. However, before employees set out on their own to navigate through the jungle of different Microsoft technologies, we recommend that you take this into your own hands for the entire organization and understand where which technologies should be used in a controlled manner, based on concrete digital work scenarios and use cases. We have solved this with our Modern-Workplace-Solution in such a way that, depending on the defined work scenario or use case, the Microsoft technologies are automatically configured in the background and the employee does not have to worry about the choice of technologies, but can concentrate on his tasks. 

Accompany employees and teams 

During the crisis, many employees were and are forced to quickly familiarize themselves with digital tools. Some have certainly recognized the advantages of a digital way of working and are motivated to move on towards the digital workplace. They need to be accompanied on this path - especially those who still have trouble getting rid of old habits. We recommend that companies seek the exchange with employees, collect their feedback on their current experiences in the digital home office and use the momentum to establish a digital way of working together with them.   

We have been helping companies for some time now to establish a digital way of working in their organization - with our Modern Workplace Solution for Microsoft 365.  

If you are interested in an exchange of experiences, we would be pleased to hear from you.  

Jump-start for Microsoft Teams

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Microsoft Teams is currently used wherever possible to facilitate teamwork in the home office. Not everyone is familiar with the tool and needs help, especially in the beginning. 

We are happy to provide some training videos prepared by Microsoft to help you get started: 

Teams Beginner Videos

Chat, Calls & Meetings 

Content sharing 

Would you like to learn more about Microsoft Teams to realize the full potential for your team or your company? Our specialists will be happy to support you. 

With its expertise MondayCoffee is one of the leading Microsoft Gold Partners for teamwork. 

  • We tackle the various challenges together with you: 

  • How to use the tool? 

  • How do you organize yourself as a team with this software? 

  • How to ensure effective collaboration and leadership? 

  • How can Microsoft Teams be integrated in your existing infrastructure? 

SERAFE: Introduction of a state-of-the-art communication solution in no time

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In January 2019, SERAFE AG replaced Billag to collect radio and television charges from Swiss households. 

SERAFE contacted MondayCoffee in the autumn of 2018 for support. They needed a telephone system and a contact center in order to efficiently handle inquiries by phone and later also via chat. 

MondayCoffee designed in no time an Enterprise Skype for Business environment in the data centers of SERAFE AG and integrated the contact center solution LUCS from Luware to ensure easy and efficient communication among employees as well as with partners and customers. 

Microsoft rolls out Office 365 in Switzerland: What can you expect?

Whether private or business - we all live in the cloud. But what does it mean in concrete terms to leave your business data completely in the hands of Microsoft? And what will change when Microsoft offers its Office 365 on its own data centers in Switzerland, which provide local and geo-redundant data residency? 

Back in the summer, we reported that the Microsoft Cloud will move into Switzerland in 2019. Recently, we were able to hold an exciting event with customers and prospects where everything revolved around this topic - with a focus on Office 365, which has been available for a few days now. 

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Our conclusion: Whether in terms of productivity, efficiency or innovation, data management using cloud technology is the future. According to our CEO and founder Reto Meneghini, the infrastructure and organization behind the MS Azure and Office 365 Cloud is beyond all doubt. The security offered - the combination of confidentiality, integrity and resilient availability - is significantly higher than companies can achieve on their own. From now on, Swiss companies will also benefit from the cloud solution – with Swiss data centers. Find out about the most important changes here.  

Primo Amrein, Cloud Lead, Microsoft Switzerland

Primo Amrein, Cloud Lead, Microsoft Switzerland

Your advantages with the Swiss Office 365 

More productivity, efficiency, security - or simply put flexible scalability? The benefits of the functions that are gradually being rolled out in the Swiss Microsoft Cloud are many. Primo Amrein, Cloud Lead of Microsoft Switzerland, tells us directly about the latest developments. 

As in other countries, Microsoft is building a cloud setup in Switzerland - with two geo-redundant data centers in Zurich and Geneva, where customer data is mirrored. The concept is that customers can store their data in the Microsoft cloud without leaving the country. The various services are currently being rolled out step by step. This will be of particular benefit to regulated industries that want to take advantage from Microsoft 365 security and compliance standards while at the same time rely on local data residency. Office 365 is now available. Dynamics 365 and the Power Platform will follow in the course of the next few months. 

Your advantages with the Swiss Microsoft Cloud: 

  • Contractual obligation that customer data ‘at rest’ remain securely in Switzerland 

  • Faster server access due to lower latency values (the actual speed boost depends on the actual network situation) 

  • Office 365 pricing will continue to be offered by EU data centres (higher prices will be charged for Azure services) 

  • The same compliance standards as Microsoft worldwide 

Up in the Sky is down to Earth! 

Where data is involved, there is also the potential for legal conflict. Klaus Krohmann, lawyer at BDO AG, shares his views on the legal aspects of this topic for Swiss companies and authorities: Basically, it is striking how unproblematic the Swiss Cloud is from a legal point of view - and that significant advantages can result from it. 

  1. Retention regulations: A Swiss cloud offers the advantage that data can be delivered to Swiss authorities at any time and the functions of the cloud technology can be used. This is of particular benefit to government agencies, which can now also store sensitive data in the cloud. 

  2. Data protection: The more sensitive the personal data, the more risky it is to store data abroad. This is a major advantage for a Swiss data residence. It also eliminates the need to inform people where their data is stored. 

  3. Disclosure obligations: Local data storage has advantages, particularly in administrative proceedings, civil disputes and criminal proceedings. Access is easier and cheaper within Switzerland. 

Klaus Krohmann, Lawyer, BDO AG

Klaus Krohmann, Lawyer, BDO AG

CLOUD Act & Data Cloud: What does the law mean for the cloud? 

In European countries like Switzerland, different legal norms apply than in the United States. What is new is the potential for conflict that every new transnational technology brings with it on the subject of data protection. One example is the so-called CLOUD Act ("Clarifying Lawful Overseas Use of Data"). This is an American law of 23 March 2018, which, despite its abbreviation, has nothing to do with the data cloud, but is aimed at the handling of data overseas. According to this law, IT service providers such as Microsoft are subject to an obligation to surrender data and must give US authorities access to stored data - even if the data is located outside the USA. The enforceability of this US law in other countries such as Switzerland, where in some cases contradictory legal norms apply, is highly controversial. This means that it is unclear how corresponding US criminal threats would result - regardless of whether the data is stored in the cloud or on an on-premise server. 

Ultimately, each company must decide for itself how to deal with such legal uncertainties. 

Would you like to learn more about Microsoft Swiss Cloud with Office 365? We would be happy to talk to you. 

SWICA: Implementation of a flexible and efficient modern work environment with CoffeeNet

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SWICA is one of the leading health and accident insurance companies in Switzerland. 

In order to provide SWICA employees with a flexible and efficient modern work environment, the outdated SharePoint platform was replaced and SWICAnet was introduced. Today, SWICA employees can communicate and collaborate in a more productive way. 

REICHLE & DE-MASSARI: Increased engagement and innovation power with the implementation of CoffeeNet 365

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Reichle & De-Massari AG has been developing and producing cabling solutions for high-end communication networks since 1964. With high product quality and innovative, future-oriented system design, the company ensures future-proof networks and long-term investment security. R&M is the market leader in Switzerland and one of the top players in Europe, the Middle East and Asia.

To replace the SharePoint intranet on site with a modern, user-friendly platform with improved social communication options and thus promote internal communication and commitment, R&M decided to implement the CoffeeNet 365 collaboration solution.


BÜHLER GROUP: Creating a future-oriented working environment for a digitally efficient organization

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Bühler is an internationally active Swiss technology group. As a global company with 13,000 employees in 140 countries, Bühler needed a single platform for information, communication, and collaboration among its workforce and with external stakeholders.

MondayCoffee's cloud software, which intelligently combines Microsoft's most important technologies on a user-friendly and standardized platform, enabled the company to access, share and distribute all relevant information and knowledge - anywhere and anytime. Global teams can work more efficiently and improve collaboration with customers, partners and suppliers. Bühler has created a future-proof working environment for a digitally efficient organization.



GENERALI: Improve staff mobility and collaboration and simplify customer service

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The Swiss subsidiary of the Italian insurance group Generali, with around 1,800 employees and 63 agencies, has put out a tender for the restructuring of its IT infrastructure in 2016. The general contractor Avectris won the overall tender and was looking for the right partner in the areas of Unified Communication & Collaboration (UCC) and call center solutions. 

MondayCoffee designed an Enterprise Skype for Business environment for Generali in the data centers of Avectris. We seamlessly integrated into Skype for Business the contact center solution LUCS and an audit-compliant voice recording solution from the market leader Verint/Verba. The mobility of the Generali employees and customer service via phone has been significantly improved.