Home-Office

How home office makes our offices more human

Before the pandemic, no one would have expected such a rapid switch from the model of phyical office presence to remote working in the home office. Some 18 months later, a number of companies, including the architectural firm Marazzi + Paul Architects, have arrived at a hybrid working model - and this is also having an impact on future office and residential buildings. We spoke with Alfred Paul, co-owner of Marazzi + Paul Architects, about the transformation of their own office and how the pandemic will impact the architecture of tomorrow.

 

Alfred Paul, Co-owner von Marazzi + Paul Architekten


Mr. Paul - you seized the moment and remodeled the office during the second Corona wave. Did you have the blueprints in place beforehand?

We had the plans in the drawer for some time, but there was no urgency to change anything. As a classic architecture firm, our open office was simply used for working. You came in the morning, had lunch outside, worked in the afternoon at your desk or together in the meeting room, and went home in the evening.

With the pandemic and the introduction of a hybrid work model, office habits have changed, and with them the demands on the space. Today, our employees come to the office primarily for social moments. Our kitchen and coffee corner now take up a lot of space, as do the dedicated meeting corners.

So the way you work is different today?

Yes. In the first wave, we had to say goodbye to the fixed workstation in the office within 24 hours and switch completely to a digital and location-independent way of working. I would never have thought that this could be so uncomplicated.

But we have learned that we don't need fixed desks to be able to work well as a team and with customers. Technologically, such a set-up would not have been possible two years ago. Today, we want to benefit from this and offer our employees a flexible working model.

How do you define the flexible working model? Are there any new regulations?

We involved our employees in defining our new working model. During Corona, we conducted a survey. The result: no one wants to work 100% from home or in the office. In our employment contracts, we have now stipulated that employees have the option of working from home between 40-50% (for a 100% position). One regulation stipulates that each employee must decide in advance what his or her split will be. Block times also apply in our home office, and we have also reorganized the issues of ergonomics and infrastructure in the workplace. For example, our employees now receive a fixed annual contribution to the cost of investing in their home office, but they are responsible for complying with labor law regulations at home. And - Thursday is office day for everyone. On one day, we want to be able to talk personally with all employees in the office.

New needs evolve from changes and these can be addressed through continuous dialogue with employees.

You've been living the hybrid work model for some time now. Are there any blind spots?

New work models have to be well thought out. Setting up the workplace at home should not be underestimated. There are certainly things we need to adapt again in the long term. New needs evolve from changes. We have been able to respond to many of them and currently have a very high level of employee satisfaction. Others we do not yet know. I think it's important to maintain an ongoing dialog with our employees.

Change of perspective: Marazzi + Paul Architekten designs and implements office renovations and new buildings. Are the first Corona effects already noticeable in the architecture? What ideas are architects dreaming about for new or redesigned office buildings?

The pandemic is a catalyst for trends that were already there before: from fixed, dedicated desks to shared desks. Sharing is being demanded more than average. The office is becoming a hub, workplaces are becoming denser, meeting zones are multiplying. Employees come to the office because they feel comfortable there, have the opportunity to meet and collaborate with others in a welcoming environment.

What developments do you predict in the planning of residential buildings? Will there be more co-working spaces in housing developments? Or will the office in the apartment become the standard?

Do you remember the common room in a block of flats that was not used by anyone? And mostly served as a storage room? Now there is a real need for such a room.

We are currently working on a project where we are thinking specifically about a co-working space in a housing estate - from the kitchen to the infrastructure to the technology.

In the future, work will no longer be spatially bound. With 5G and the tools that are available to us, we will also increasingly work in public spaces.

This is also a huge opportunity for us architects. At Marazzi + Paul Architekten, we always take a very close look at the place where our buildings are created. If we can now work on site, on location, in the future, this can create a completely different relationship with the people in the surrounding area.

In the previously mentioned project, we had the residents draw a postcard in order to understand how they envision their surroundings in the future. Such a place analysis could take on other dimensions in the future.

In the future, work will no longer be spatially bound. With 5G and the tools that are available to us, we will also increasingly work in public spaces.

What effect would such developments, working from anywhere, have on the planning of public space?

Whether private, semi-private or public, spaces are being used in ever more complex ways. The restaurant becomes a place of work. The bank branch becomes a place to work. The park bench in the green becomes a workplace. In the future, we could also welcome co-workers from other industries in our office. School rooms or even soccer stadiums could be used twice.

I have always had the vision of a flying classroom. Students move around the city like nomads, exploring places, learning new things as they experience them. Technology gives us room for new ideas. Let's see what comes of it.


Illustrations: The Office of Marazzi + Paul Architects

Using TIME effectively

WPA Cover Pic.PNG

Our CEO Reto Meneghini writes about the past year in his blog post (German only):

"We had the opportunity this year to try out a lot of new things in the world of work. Using the learnings gained from this, the task now is to shape the 'future of work'."

WPA Bild 2.png

ONE learning is being discussed very intensively at the moment: the downside of working from home. The blurring of the borders between work and private life and too much disconnection among work colleagues can have a negative impact on the well-being of employees as well as on the performance and innovation capacity of teams and organizations.

We have finally moved away from seeing remote working primarily as a feel-good issue for selected employees - and we are already learning about the limits of 'mass-scale working from home'.

The work model of the future is hybrid

Like so often, it's a matter of finding a middle ground. A combination of virtual and face-to-face collaboration, of home office and in the office - but with new rules (see blog post "Let's go hybrid") and with the help of the right tools. So that employees can work - and live - in a 'healthy' way. So that leaders can successfully manage their teams remotely and companies can make the best use of a hybrid work model.

We want to respond to the changing nature of modern collaboration: first and foremost by helping our clients to understand how the factor ‘time’ is dealt with. Based on this, it is important to set the right course for healthy modern working - in the hybrid model.

Setting the course for healthy modern working - in the hybrid model.

Workplace Analytics

For this purpose, two dimensions are important: that of the individual worker and that of the teams and the organization.

Unbenannt (1).png

Employees should be able to access and use the right tools from anywhere to maintain healthy separation between work and private life. Microsoft has developed MyAnalytics for this purpose: With this tool, employees can better manage their working hours and increase their well-being at work based on individual data analysis. Among other things, MyAnalytics helps me to create important free spaces for my personal tasks in my tightly packed schedule.

Microsoft Workplace Analytics (WPA) extends the idea of MyAnalytics to the enterprise level, targeting decision makers rather than individual workers. Team leaders, department managers, and corporate CEOs can use WPA to more easily understand how the resource 'time' is generally used in the company:

  • Time for individual work versus cross-team and cross-company collaboration.

  • Time for innovation and creativity versus time for day-to-day tasks

  • Time for meetings versus focus work

  • Time for the team versus own work

  • Time for oneself versus time for the community

Workplace-Analytics-solutions-and-MyAnalytics-nudging-1 (1).gif

Microsoft Workplace Analytics provides data-driven insights into work patterns that impact well-being, productivity and business performance. With this understanding, challenges of various kinds can be addressed in a targeted or preventative manner: Work patterns that increase the risk of burnout, reduce efficiency, or impact team performance can be identified. Resource-intensive activities can be examined even more specifically in terms of cost/benefit.

The analytics app supports companies in developing a deeper understanding of their internal organization and deriving opportunities for improvement from this - which can be particularly helpful for healthy, modern work in the hybrid model.

No conclusions about individuals

Important to know: Protective measures such as anonymization, aggregation and 'differential privacy' are integrated in the tool by default to protect personal data. Thus, no conclusions can be drawn about individuals. WPA can be used in compliance with legal regulations such as the GDPR.

Where to start?

Microsoft Workplace Analytics opens up many new possibilities. The question that comes up is thus, which are the objectives to be pursued.

5.png

We recommend that companies start with small steps: gain initial experience in teams before taking a closer look at the organization as a whole. One example is the sales team: based on behavioral patterns, successful sales teams can be compared with less successful ones. Based on this comparison, data-driven action plans for optimization can be recommended and implemented. Changes in behavioral patterns can be made visible through regular measurement and analysis.

This is just one example of many. As a certified WPA Microsoft partner (see box), we can support companies in the use of WPA - from initial analysis, configuration and monitoring to evaluation and consulting for improvement programs.

Interested in what opportunities WPA offers your organization? We are happy to talk about it with you.

Andreas Hänni is Partner and COO at MondayCoffee AG.

Let’s go hybrid

Blog Pic.PNG

Working in homely confinement with nothing but virtual connections to our colleagues, customers and business partners has left us longing for more.  

Since the pandemic forced us into home office, only few real in-person meetings took place – and the most fun ones are still missing: the informal chat by the coffee corner or at a colleague’s desk. Or an afterwork beer. Or the yearly office dinner.  

The question that is popping up increasingly is: Will the old office culture come back? Do we want to go back?  


ONLY NOW, WE KNOW 

While some industries such as media, telco, IT and energy practiced remote work for decades already, most of us hardly ever worked from home at all. Many of us weren’t even sure if it was such a good idea. I remember discussions about all the downsides of letting employees work from home: how impossible it would be to manage them. How unproductive it would get outside of the office. 

The biggest challenge: maintaining personal relations.
 
Picture1.png

Today, the perception of remote work as a feel-good perk for selected employees is gone. One year into the pandemic the advantages have stood the test - and the real challenges have emerged. The biggest one, in my opinion: maintaining personal relations. Yes, we’ve tried the virtual coffee break and the virtual afterwork beer. But - don’t you think it is kind of awkward?  

DISCOVERING A NEW HYBRID 

So, what’s next?  As we get out of the pandemic-inflicted lockdowns, some of our remote work behavior will be here to stay. In fact, a BCG-survey with thousands of managers and employees across Europe, foresees a much higher share of remote work than before. It also says that this will come with several advantages: higher productivity, lower office costs, and higher employee benefits.  
Survey participants were also asked about the challenges of remote work - the answer: maintaining work culture, ensuring team engagement, innovating, controlling and driving productivity will no longer work the same way. 

Hybrid 1.jpg

Some of our old office behavior must and will come back - but in a new form, called hybrid.  A combination of in-person with virtual collaboration. A combination of at-home and in-the-office - but with different parameters or rules. We won’t necessarily go to the office to just sit there at our personal desk. But because we want to meet a specific group of people to collaborate in a specific format. We don’t work from home, just because it gives us more flexibility, or because we belong to the lucky ones who are allowed to do so. But because we are more productive at home for specific activities.  

Our old office behavior must and will come back - but in a new form, called hybrid.

At MondayCoffee, where I work, we have moved our information infrastructure to the Microsoft cloud as soon as it became possible about seven years ago. Even before the pandemic, I can’t remember office meetings without remote contributors, digital whiteboards or video conferencing.
And even in our company we are longing to get back into the office, especially for certain collaboration scenarios. Innovation workshops, training sessions and team building just are much more effective, when taking place in-person. And if these are the key reasons for being in the office, this will question the current room layout there: Less individual workplaces, more and new formats of meeting spaces that take into account the specific collaboration requirements.

Employees have to manage the blurry line between personal and professional lives as well as the difference between – and the combination of – physical and digital work.

WE NEED NEW RULES  

How to organize ‘hybrid work’ should be openly discussed in companies. New rules need to be established. First and foremost, to ensure the health of our employees.  

Meditation-Man-Working.jpg

Employees have to manage the blurry line between personal and professional lives as well as the difference between – and the combination of – physical and digital work. Companies and their managers need to give employees the right tools and set the suitable rules to keep a healthy balance. Employees need to resist the temptation of checking company posts and notifications when they should be enjoying their personal time instead. But not just the employees; managers also need support in how to lead teams in a hybrid world. 

There is a whole new ground to be discovered. And I’m looking forward, together with my colleagues at MondayCoffee to go and determine the best way of working in this emerging hybrid environment. I’m confident that this time of change will bring us many innovations and opportunities to make work more effective, efficient and healthy at the same time.

Mark Albrecht is Director Corporate Development at MondayCoffee AG..

 

Source illustrations: vecteezy.com

Jump-start for Microsoft Teams

microsoft_teams.png

Microsoft Teams is currently used wherever possible to facilitate teamwork in the home office. Not everyone is familiar with the tool and needs help, especially in the beginning. 

We are happy to provide some training videos prepared by Microsoft to help you get started: 

Teams Beginner Videos

Chat, Calls & Meetings 

Content sharing 

Would you like to learn more about Microsoft Teams to realize the full potential for your team or your company? Our specialists will be happy to support you. 

With its expertise MondayCoffee is one of the leading Microsoft Gold Partners for teamwork. 

  • We tackle the various challenges together with you: 

  • How to use the tool? 

  • How do you organize yourself as a team with this software? 

  • How to ensure effective collaboration and leadership? 

  • How can Microsoft Teams be integrated in your existing infrastructure?