Already at the age of 3 years Andreas Pfister loved to play with trucks. Later came the trains. He is still at home in this world today. At the family business Planzer. A Swiss transport and logistics company with around 4,800 employees, 50 locations in Switzerland and 5 abroad. Every day, around 1,400 vehicles, 350 rail cars and 3 cargo bikes transport goods for small and large companies from A to B in a sustainable way.
Andreas started as an apprentice in the dispatch department - one of the most important departments in a transport company! "It is the linchpin between customers and truck drivers. Many people who work in this department used to transport the goods in the past: a helpful experience or rather a prerequisite for being able to do a good job when planning the tours," says Andreas.
Today, Andreas is responsible for project management at Planzer Support National, develops transport concepts for large companies, prepares offers and takes care of customer support. "It's always exciting when the theory is put into practice - in the go-live of the transport concept," explains Andreas. Will it work properly on the rails and roads?
But how is such a transport concept developed today? "Experts from several Planzer locations and customers must be involved. We used to send the documents back and forth by email, but now we use our online FamilyTable. There we also find all the documents relating to Planzer's own quality management," explains Andreas.
The FamilyTable is MondayCoffee's out-of-the-box collaboration software. It replaced Planzer's existing SharePoint environment with the aim of creating a platform that combines intranet functionalities, communication and company-wide collaboration in a standardized tool. Furthermore, the solution aimed at a stronger integration and engagement of the employees, especially the drivers on the road.
"With the FamilyTable, I can set up my workrooms on my own, without spending hours on it. Project members can be easily invited, and if I need information from other projects, I have my pages that I follow just a click away. I like that," says Andreas. The tool with its predefined structure also provides the necessary orientation. "This used to be more difficult with SharePoint," adds Andreas. With his sleeves rolled back and a mischievous smile, he adds: "I have to admit, in the document libraries we still occasionally find ourselves using our old-famous file folder structure, even though that wouldn't be necessary anymore thanks to tags and the powerful search function."
It takes time, patience and practice to change the way we work. But it's worth it. "Our truck drivers post pictures on the road today via the integrated Yammer News Feed directly in the FamilyTable. "This reminds me of my time in the dispatch department," says Andreas. Or maybe of his childhood, when he dreamed of driving a big truck!