The Swiss subsidiary of the Italian insurance group Generali, with around 1,800 employees and 63 agencies, has put out a tender for the restructuring of its IT infrastructure in 2016. The general contractor Avectris won the overall tender and was looking for the right partner in the areas of Unified Communication & Collaboration (UCC) and call center solutions.
MondayCoffee designed an Enterprise Skype for Business environment for Generali in the data centers of Avectris. We seamlessly integrated into Skype for Business the contact center solution LUCS and an audit-compliant voice recording solution from the market leader Verint/Verba. The mobility of the Generali employees and customer service via phone has been significantly improved.
