SERAFE: Introduction of a state-of-the-art communication solution in no time

In January 2019, SERAFE AG replaced Billag to collect radio and television charges from Swiss households. 

SERAFE contacted MondayCoffee in the autumn of 2018 for support. They needed a telephone system and a contact center in order to efficiently handle inquiries by phone and later also via chat. 

MondayCoffee designed in no time an Enterprise Skype for Business environment in the data centers of SERAFE AG and integrated the contact center solution LUCS from Luware to ensure easy and efficient communication among employees as well as with partners and customers. 

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Serafe: Case Study Download

GENERALI: Improve staff mobility and collaboration and simplify customer service

The Swiss subsidiary of the Italian insurance group Generali, with around 1,800 employees and 63 agencies, has put out a tender for the restructuring of its IT infrastructure in 2016. The general contractor Avectris won the overall tender and was looking for the right partner in the areas of Unified Communication & Collaboration (UCC) and call center solutions. 

MondayCoffee designed an Enterprise Skype for Business environment for Generali in the data centers of Avectris. We seamlessly integrated into Skype for Business the contact center solution LUCS and an audit-compliant voice recording solution from the market leader Verint/Verba. The mobility of the Generali employees and customer service via phone has been significantly improved. 

Download Case Study (German only)

GENERAI: Case Study Download