POK PÜHRINGER GROUP: The Modern Work platform as a digital hub

The Swiss POK Pühringer Group operates several associated companies in different industry segments.

Initial situation

As part of the migration to the Microsoft 365 world, the POK Pühringer Group wanted to optimize cross-company collaboration and communication. In doing so, the various requirements of the subsidiaries had to be taken into account.

Approach

With MondayCoffee's out-of-the-box Modern Workplace solution, the objectives and needs of the portfolio companies were translated into typical collaboration and communication scenarios, digitally visualized and made tangible. Thus, we were able to discuss the different use cases with group and company representatives live on the system, gather experiences and further develop them. Step by step and using the "build-test-learn" approach, we configured a suitable, standardized digital working environment (named ‘RIC hub’) for the POK Pühringer Group and anchored the new way of working in the organization.

Results

Today, almost all affiliated companies work with the RIC Hub. The various companies use virtual workspaces that are CI/CD-compliant and at the same time structured according to a uniform and group-wide concept. Transparency has been increased with the RIC Hub. An overview of all projects and topics in the Group is now quickly created, making it easier to realize synergies and better exploit potential.

*currently only available in German

LETI PHARMA GMBH: Simplifying work with a modern way of working

LETI Pharma Gmbh is a biopharmaceutical company headquartered in Spain. The company's mission is to help people with atopic diseases and enable them to enjoy a better quality of life.

LETI wanted to facilitate collaboration between project groups and departments and provide a central information platform (named ‘Letizia 2.0’) for its approximately 78 employees. With the introduction of Letizia 2.0, data silos were dissolved and it was ensured that documents and information are centrally stored, edited and shared in the latest version. Today, employees can work efficiently as individual workers, in teams, and on projects, regardless of location, time, and device.

*currently only available in German

DOSENBACH OCHSNER AG: A modern communication & collaboration platform

In 1973, Dosenbach became a member of the Deichmann Group. Today, Dosenbach has over 200 stores throughout Switzerland with over 1500 employees. Dosenbach is the market leader in the Swiss shoe market and convinces its customers with fashionable shoes at reasonable prices in good quality.

MondayCoffee supports Dosenbach-Ochsner Switzerland in introducing a modern way of working. In only 8 months a modern communication and collaboration platform was set up. The digital workplace project was initiated by Sascha Bader, Head of E-Commerce & CRM. We interviewed Sascha Bader, Head of E-Commerce & CRM, and Stefan Küppers, CFO, about the project.

*currently only available in German

SWISS UNIHOCKEY: Modern Work in the sports association as a shining example

The Swiss Floorball Federation swiss unihockey was founded in 1985 in Sarnen and has been a member of the Swiss Olympic Association (SOA) since 1989. With 397 clubs, 2,196 teams, 33,321 licensed players and 1,427 referees (as of 2021), swiss unihockey is today the second largest team sports association in Switzerland.

Initial situation

Remote work, pandemics and the increasingly digitalized environment posed new challenges on swiss unihockey. The existing IT structures were well established, but outdated and inconsistent. Various individual solutions caused high friction losses in daily work.

Approach

With the implementation of the modern workplace solution SUN Net (based on CoffeeNet 365), the responsible team developed three important use cases that were integrated and rolled out as templates in the new platform. Various stand-alone solutions were replaced with Microsoft solutions so that all technologies could work together seamlessly in the new platform. During the entire process there was an intensive knowledge exchange and ongoing consulting by MondayCoffee.

Results

Today swiss unihockey uses a platform that is modern, pragmatic and solution-oriented and provides the appropriate templates. Employees and officials have the possibility to work from anywhere. Meetings can be organized with just a few clicks using the meeting app. In addition, there is now simple and effective communication & collaboration within the organization and in projects.

*currently only available in German

SBB CARGO INTERNATIONAL: New opportunities for ideal collaboration

SBB Cargo International was founded in 2010 and has since become the market leader in freight transport on the north-south axis with its subsidiaries in Italy, Germany and the Netherlands. The company is geared to the needs of its customers with its offerings of combined transport, chemical and oil transport, new car and spot transport.

Initial situation

SBB Cargo International had been using the CoffeeNet aka Alpnet modern workplace solution since 2016. The company took the change from SharePoint Classic to SharePoint Modern as an opportunity to re-evaluate its previous use of Alpnet. Existing gaps were quickly identified and goals set to close them again.

Solution

For the technical migration to SharePoint Modern, MondayCoffee had developed an upgrade path that allowed the company to seamlessly move to the new platform and immediately reap the benefits of mobility and innovation from Microsoft. In the course of the migration, they particularly appreciated that as an SME they could stay very close to MondayCoffee's proven standard. In parallel, the project participants worked together to design a training concept in order to train the entire office staff in the optimal use of Alpnet in close cooperation by the end of the year.

Results

Today, SBB Cargo International benefits from Alpnet in a new look, with new feat7res and, thanks to comprehensive training, with a higher adoption rate. Working closely together, the project team managed to overcome all unforeseen challenges in the project and to find custom-fit solutions.

*currently only available in German

WZW OPTIC AG: Applied digital transformation

For over 50 years, WZW OPTIC AG has been manufacturing high-precision optical components and assemblies for high-tech industrial customers from all over the world. Each piece that the more than 60 employees produce is unique. Made in Switzerland - in Balgach, in the middle of the Swiss Rhine valley

As a leading European manufacturer of ultra-high precision optics, the company set itself the goal of modernizing its corporate IT infrastructure and creating a working environment that would simplify and promote communication and collaboration.

MondayCoffee modernized the IT infrastructure at WZW OPTIC AG and supported the company in introducing a modern way of working with the help of the Modern Workplace solution CoffeeNet 365.

*currently only available in German

EW BUCHS: An essential step towards an agile workplace

The Electricity and Water Works of the City of Buchs (EWB) was founded in 1902 and today employs approximately 130 people. The main duties of the EWB include the construction and further development, operation and maintenance of the infrastructure for the provision of water, electricity and ITC supply as well as the necessary services.

Starting point

EWB aimed to modernize the working environment and achieve a sustainable cultural change in the sense of "New Work" within the company. The focus was on internal knowledge sharing and knowledge management in general, cross-departmental and paperless collaboration, uncomplicated and secure collaboration with external parties, and increased productivity with the help of Microsoft 365.

Approach

With the Modern Workplace solution CoffeeNet 365, a proven collaboration platform with best-practice-spaces. The new Modern Workplace consists of digital spaces for work groups, projects, meetings, organizational areas and products.

Results

EWB was able to improve the collaboration culture with the help of the new collaboration platform and thus realize a significant step towards an agile workplace. Working and collaborating are more efficient today: Previously, everyone communicated primarily via email and documents existed in different versions that had to be consolidated. Today, virtually everything happens online, centralized and in real time.

*currently only available in German

QUANT AG: From customer to partner

As an innovation, development and implementation agency, Quant AG supports companies, associations, communities and regional authorities as well as non-profit organizations in strategic development, positioning and transformation processes, and marketing, sales and communication measures.

Quant was looking for a digital work platform for collaboration and communication with each other as well as with customers and partners. The modern workplace solution for SMEs EspressoNet 365 met their requirements. Today, they also use EspressoNet 365 to support their own customers in digitizing the workplace and accompany them in this change process.

*currently only available in German

STADTWERKE KIEL: A new level of communication and collaboration

As a regionally anchored energy supplier, Stadtwerke Kiel, part of the MVV Energie Group, and its almost 1,000 employees supply electricity, water, gas and district heating to the capital of Schleswig-Holstein and the surrounding region.

Starting point

As for many other companies, the technical requirements for modern digital working have been a challenge. In particular, there was a need for consolidating the heterogeneous tool landscape in the area of collaboration as well as Microsoft products.

Approach

With the implementation of the modern workplace solution Kiel CONNECT (CoffeeNet 365), the aim was to create the basis and drivers for cultural change at Stadtwerke Kiel as part of the digitalization process. Important requirements for this were the establishment of a new level of collaboration based on the new platform and in combination with high usability as well as low time-to-market for the new technologies.

Results

At Stadtwerke Kiel AG, communication and collaboration were significantly improved. Especially in daily work, Kiel CONNECT offers considerable added value to the employees, which is also supported by the high acceptance. With the new working environment, Stadtwerke Kiel AG has implemented an important part of its digitization strategy and can now build on this to specifically digitize further business processes.

*currently only available in German

RHOMBERG BAU: Redefining the interaction between process, people and technology

The Rhomberg Bau Group is an internationally operating family-owned construction company. The group of companies specializes in the areas of construction, resources as well as railroad technology.

Initial situation

The Rhomberg Bau Group was struggling with the challenge of a wide variety of systems for communication and document storage. As well as inefficient cross-company collaboration or the hidden and undivided knowledge of experts. Access to company information independent of location and time therefore proved to be increasingly critical for successful project execution.

Approach

With the introduction of the collaboration platform, named RHome, the interaction between process, people and technology was redefined. Ideas and approaches were repeatedly evaluated by the project participants and thus shaped the project mission as well as the implementation. Rhomberg was able to test the functionalities and the expected effects on the live system with employees during the implementation.

Results

RHome was accompanied by a digitalization of business and support processes. With the help of the new technology, processes in the construction projects were standardized. Whereas in the past each team pursued its own project, today there is an efficient group standard. On the digital work platform, employees can communicate with each other, collaborate and access and share knowledge - easily, quickly and independent of time and place.

Download Case Study*

Case Study Download: Bühler Group

*currently only available in German.

BÜHLER GROUP: Fully exploit the potential of Microsoft Teams

Bühler is an internationally active Swiss technology group. The family-owned company holds leading global market positions in technologies as well as in processes for grain processing for flour and animal feed, but also for the production of pasta and chocolate, in die casting, wet grinding, and surface coating.

Starting point

Since the introduction of the company-wide digital work platform B-World in 2015, not only have employees' expectations of a digitally fit employer evolved, but so have Microsoft technologies, such as Microsoft Teams.

Approach

As a long-standing partner of Bühler, we now support the company in exploiting the potential of Microsoft Teams, as an already integral part of B-World, in a controlled manner and with a cross-tool and user-centric approach.

Results

Microsoft Teams is now seamlessly integrated into the B-World digital work platform. With virtual and predefined workspaces for projects, workgroups, departments, regions and locations, products as well as knowledge spaces and services, B-World is the ideal place for internal and cross-company collaboration.

Download Case Study

Case Study Download: Bühler Group

INFORS HT: Pioneering in a future-oriented working environment

INFORS HT is in many ways an exemplary SME. What began in 1965 in an empty kiosk in Basel has grown over the years into one of the most important developers and manufacturers of shakers and bioreactors. The family-owned company has a worldwide trading network and seven subsidiaries. Open-minded thinking and the implementation of unconventional ideas have characterized the company's culture since the beginning.

The open-mindedness towards new things also proved itself with regard to the technologies the family business uses for communication and collaboration. INFORS HT was among the first companies in Switzerland to replace its old on-premises telephone infrastructure with the cloud solution Microsoft Teams. As an expert in digitalized work platforms and the configuration of Microsoft technologies, MondayCoffee had the privilege to support them in this transition. We interviewed Pascal Meury (Senior Project Manager) and Julia Brück (Marketing Specialist) to learn more about the implementation and benefits of the new solution.

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Digital working has become very important in the pandemic. At INFORS HT, you were already well equipped because you had a future-oriented solution for digital communication and collaboration in Microsoft Teams. How did you benefit from the early investment in Microsoft Teams?  

Pascal Meury: The transition to the home office took place without delay. Our colleagues were already familiar with Microsoft Teams, as we have been using the solution since 2019. The digital way of working - especially in terms of calling, chatting, collaborating - had already been established. That was a huge advantage. The pandemic made it clear that we had chosen the right solution in the fall of 2018. 

At the time, you decided in favor of Microsoft Teams and against Skype for Business. What was your motivation?  

Pascal Meury: We had to replace the old telephone infrastructure in 2019. The investment in a new solution was unavoidable. However, we had already looked into the topic ahead of time. Our appetite for new technologies led us to look at modern solutions at an early stage. Microsoft Teams convinced us because it was the only solution that combined voice, video conferencing and collaboration. And it could be easily integrated with existing systems using familiar tools. Another important motivator was the requirement that the solution had to be sustainable and easy to manage for our IT. As an SME, we have limited resources at our disposal, and we need to make the best use of them. 

“Our appetite for new technologies led us to look at modern solutions early on. Microsoft Teams convinced us because it was the only solution that combined voice, video conferencing and collaboration. ”

— Pascal Meury

And how did you deal with the risk of investing in a rather new technology?  

Pascal Meury: At INFORS HT, we are fundamentally open to new things. We recognized that Microsoft Teams would be the future. The solution covered our needs as an SME and we were prepared to deal with the remaining risk. 

With the introduction of Microsoft Teams, some adjustments had to be made to the IT infrastructure. INFORS HT had to be 'prepared' for the cloud, in a sense. What can you recommend to other companies that still have to take this step (into the cloud)? 

Pascal Meury: To take the step, because it's worth it. Today, we rely on the cloud wherever possible so that we can keep up with developments and offer our employees worldwide a modern infrastructure. At the same time, on-premises solutions would no longer be manageable for our IT, and this is probably similar for other SMEs. The advantages of a central cloud solution, integrated into the Microsoft world, are obvious. 

My recommendation is to know your own systems and processes well, very well, before you go to the cloud. 

“To provide our employees worldwide with a modern infrastructure, we now rely on the cloud wherever possible. ”

— Pascal Meury

What did you do right when you introduced Microsoft Teams? What would you do differently today?  

Pascal Meury: We are convinced that we relied on the best solution and the right partner. A small project team dealt intensively with the change in working methods at an early stage. We brought the people involved and affected on board right at the beginning in order to gain a good understanding of the necessary adjustments to the system landscape and the impact on processes, as well as to carry out the necessary training in a targeted manner.  

What would we do differently? Equip everyone who makes a lot of phone calls with better headsets. That might have accelerated the transition from desk phones to headsets. In the meantime, almost everyone has returned their desk phones. 

Does Microsoft Teams cover your needs for modern communication and collaboration today? Or what is still on your wish list?  

Pascal Meury: Yes - our basic needs are covered. But you always have a wish list at the ready. There is still room for improvement when it comes to collaboration with external parties - for example, using Microsoft Teams Live Events for webinars. Or for digital workshops. But there will certainly be new features there soon. And to our advantage, the new functions will be available automatically, without IT first having to perform a system update. 

In your company profile, you talk about an uncomplicated and family-oriented corporate culture. Does Microsoft Teams help you to live this culture even more strongly?  

Julia Brück: A corporate culture develops independently of tools and software. Where there was no good face-to-face exchange before, there won't be with Microsoft Teams. But the solution enables us to communicate more easily - especially with our branches abroad. Today, I can talk to my colleagues in Brazil, North America or Asia on the phone easily and more cost-effectively. Work can be done faster. 

When asked where the greatest added value of Microsoft Teams lies, what would someone from your company say today?  

Julia Brück: Today, if an employee wants to call a work colleague, she doesn't have to switch between her cell phone and landline number to reach the person, because everything is synchronized with Microsoft Teams. And integration with SharePoint Online makes it easy to share documents between branches or even with external parties. I see it in my own work: everything used to be done via email. A document was sent via email, then the phone call followed. Today, everything happens simultaneously and much more efficiently than before.

DOSB: Moving away from a straight line organization and towards issue- and project-oriented collaboration

The German Olympic Sports Confederation (DOSB) is the main sports organization in Germany with 100 member organizations, around 90,000 clubs and over 27 million memberships. As part of the worldwide Olympic Movement, it continues to develop sport in all its forms.

Initial situation

At the DOSB, well-functioning cooperation between employees, member organizations and other external partners plays an important role. The DOSB therefore set itself the goal of promoting a modern and more agile form of working and developing the organization further in this direction.

Procedure

In the first step, mixed project teams defined the requirements by means of analysis and concept workshops. After a short time, the central, digital platform TeamPlay (CoffeeNet 365) was ready in the DOSB basic equipment and the pilot phase could begin. On the live system, the platform was equipped step by step and hands on according to the ideas of the DOSB and rolled out with intensive training in the organization.

Results

By replacing on-premise island solutions and file servers as well as third-party cloud services with the central platform on Microsoft 365 (TeamPlay), a new digital and modern way of working was enabled, collaboration internally and with external parties was improved and simplified, and organizational skills in using Office 365 were increased.

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DOSB: Case Study Download

*currently only available in German

BÜHLER GROUP: Creating a future-oriented working environment for a digitally efficient organization

Bühler is an internationally active Swiss technology group. As a global company with 13,000 employees in 140 countries, Bühler needed a single platform for information, communication, and collaboration among its workforce and with external stakeholders.

MondayCoffee's cloud software, which intelligently combines Microsoft's most important technologies on a user-friendly and standardized platform, enabled the company to access, share and distribute all relevant information and knowledge - anywhere and anytime. Global teams can work more efficiently and improve collaboration with customers, partners and suppliers. Bühler has created a future-proof working environment for a digitally efficient organization.

REICHLE & DE-MASSARI: Increased engagement and innovation power with the implementation of CoffeeNet 365

Reichle & De-Massari AG has been developing and producing cabling solutions for high-end communication networks since 1964. With high product quality and innovative, future-oriented system design, the company ensures future-proof networks and long-term investment security. R&M is the market leader in Switzerland and one of the top players in Europe, the Middle East and Asia.

To replace the SharePoint intranet on site with a modern, user-friendly platform with improved social communication options and thus promote internal communication and commitment, R&M decided to implement the CoffeeNet 365 collaboration solution.

RHOMBERG BAU: Family-owned construction company uses Microsoft 365 to unlock its digital potential

Rhomberg Bau GmbH, part of a fourth-generation family-owned group, has started its journey of digitization. MondayCoffee, a trusted Microsoft Gold Partner, is supporting Rhomberg Bau on this important project, helping them take the fast track wherever possible to enable Rhomberg’s stakeholders to experience the benefits of digitization.

For Rhomberg, MondayCoffee combined Office 365, Dynamics CRM and Azure. Using Microsoft PowerApps, Power BI, Flow, SharePoint lists, Dynamics CRM, and Outlook, three key processes of Rhomberg were automated, simplifying collaboration, reducing time expenditure, and increasing transparency.

Challenge

Rhomberg Bau GmbH, is organized in several business areas, united under a common strategy to improve collaboration among them. As a result, the company moved to the cloud, installed a Microsoft Office 365 tenant and replaced some IT legacy systems with Microsoft’s standard tools.

To make collaboration happen, people need to change their habits. Together with Rhomberg Bau, MondayCoffee worked on that cultural change following a set of rules:

• Files are only stored once.

• Projects are created only once in the system, even if several business areas are working on it. (In the past, each area had their own separated project area.)

• Transparency with regards to the progress of projects must be increased.

• Processes and structures must be standardized and visualized in a clear and simple way in the system. Their application becomes less dependent on the individual person in charge.

In this collaboration with Rhomberg Bau, MondayCoffee tapped into the potential of unifying old IT systems, that have been managed differently in each business area, and making them more efficient through automation.

Strategy

Through workshops, MondayCoffee demonstrated the potential of combining the three main components of Office 365, Dynamics CRM, and Azure. Together with various stakeholders from Rhomberg Bau, MondayCoffee conceptualized a suitable architecture and approach for launching a series of dedicated Business Apps on top of its new Microsoft platform with a step-by-step development path. MondayCoffee has launched the following Business Apps in pilot testing for Rhomberg:

Construction Defects App: Built to simplify the record (including uploading of smartphone pictures), classification, and tracking of construction defects.

In construction projects, classification and tracking of construction defects are the biggest drivers of cost and deadline overruns, which is why a simplified recording and tracking process is important to the company. Furthermore, this app allows the company to rate their suppliers in terms of construction quality.

Dynamic Storage App: Built to dynamically create SharePoint site structures to save project-related documents in one single place – based on business partners involved (according to the CRM project entries). For big construction projects, it is key that all parties involved store and find important documents intuitively without getting lost in complex filing hierarchies.

Building Documentation App: Built to improve communication with client stakeholders on a project’s progress. The app allows all parties to easily upload and send pictures and plans of the building site and post news about the progress.

To develop the apps, MondayCoffee used the following Microsoft tools: PowerApps, Power BI, Flow, SharePoint lists, Dynamics CRM, and Outlook Online.

All apps are currently being used in a pilot phase by key users, who have been trained accordingly. A full-scale roll-out is planned for the calendar year 2019, while further apps and improvements are expected to come on an ongoing basis.

Results

With all the apps developed and launched with Rhomberg – on top of the new platform – the automation of small tasks has improved and simplified cross-team collaboration. Apart from time savings, the organization gains more transparency and higher quality on business relevant workflows.

Getting the organization to experience the new working environment and directly benefiting from it, means taking giant steps in the digital and cultural transformation of the group. Already, the key users are actively asking to roll-out the apps in other areas and develop new ones.

ENERGIEVERSORGUNG OFFENBACH AG: Supporting the digital transformation with CoffeeNet 365 and an active change management

Summary

Energieversorgung Offenbach AG (EVO) supplies 150 000 people in Hesse and the Offenbach region with electricity, natural gas, waterand heat every day. Developments in the energy industry and increasing digitalization present the company with new challenges. The rules of the markets have changed and so has the way companies communicate and work together today. As part of these changes, EVO has decided to implement the CoffeeNet 365 Cloud Collaboration Platform based on Microsoft Office 365 so that employees can collaborate faster, easier and better. And not only as a team, but also across divisions and companies with customers, partners and suppliers. Anytime, anywhere and from any device. The introduction of the trend-setting cloud standard solution, allowed the digitization of important business processes in the areas of communication, information procurement and knowledge exchange, significant cost savings in IT and most important an establishment of modern and sustainable communication and collaboration.

PLANZER TRANSPORT AG: Creating a work smart environment with CoffeeNet 365

The Swiss transport and logistics company Planzer with around 4,800 employees in Switzerland and  abroad, set itself the goal of introducing a modern and forward-looking platform that can be used both as an intranet and for enterprise-wide collaboration. With the implementation of the Cloud-Collaboration-Solution CoffeeNet 365 the company established a trendsetting working and communication environment, increased the company-wide efficiency and the motivation and feel-good factor of the workforce.

USTER TECHNOLOGIES AG: Changing today, means being ready for tomorrow!

For the development of new technologies and products, an efficient collaboration between USTER employees in Switzerland, US, China or India is key. 

Roger Heckly works with data every day; He collects data, combines data, generates information and knowledge to then put it at disposal for his work colleagues. "I help my employer Uster Technologies AG, a leading Swiss manufacturer of measuring instruments for the textile industry, to get easier access to information and knowledge," says Heckly about his role in the company.

For Roger Heckly UsterNet was a catalyst for a cultural change. 

As a key success factor, he sees above all a consciously chosen culture, which promotes collaboration between the globally distributed employees of USTER. "Five years ago, we began to change the way we work together, triggered by the introduction of the collaboration solution UsterNet, based on CoffeeNet and Microsoft SharePoint.” 

New way of working - Top-down 

Whether an employee works in Tennessee or in Suzhou, the company goals must be clear to everyone. This requires, in particular, a direct and easy accessible communication from the CEO. At the same time, there must be no obstacles to effective collaboration between employees in Switzerland, the USA, China or India. These were the objectives of the former CEO of USTER. He initiated the launch of UsterNet in 2011 and personally supported the worldwide roll-out of the platform during the two subsequent years. 

"UsterNet was a catalyst for change. Because it was not enough to just log in to the new tool, we had to learn a new way of working that fit the digital world. In that sense, having the top management as a role model was extremely important", Heckly summaries his observations during that time. 

Historically grown data silos between departments and locations, which too often hindered efficient collaboration, had no right to exist anymore. With the UsterNet, employees were able to create virtual collaboration rooms, so-called workspaces, independently and without IT support. The information stored therein is accessible to authorized persons at any time. "This independency as well as the dismantling of the silos had to be practiced again and again," says Heckly about the most important tasks after the rollout of UsterNet. 

The global UsterNet started as an intranet, a uniform information platform and a hub for all workspaces. But that was only the beginning. 

The digital transformation happens everywhere.

More services - Bottom-Up 

"This cultural shift continues to affect us today," says Heckly. For USTER, a long-term oriented increase in productivity is a central requirement. "After the UsterNet became an integral part of our daily work and we slowly familiarized with the new way of working, many are now realizing what is still possible." 

Little by little, while using UsterNet, each business unit identified additional areas for efficiency improvements. One example is process-specific knowledge management in global sourcing, product management, textile technology or research & development. Key information, which previously one only got via its own network, can now be found through a central search function. 

"One of the main points was dealing with correct information from the ERP system," says Heckly. Almost in every process there is the opportunity to integrate data from the ERP system, for example key figures on customers, products or suppliers, through UsterNet in the daily work. "This allows employees to work faster and with the right information, of which the source is clearly defined. And this reduces the number of mistakes." 

Another example is Microsoft OneNote. OneNote is now increasingly used as an additional collaboration tool, accessible via the UsterNet. The open format of OneNote complements the features of the libraries for structured document storage, task management or posting news. In informal 'brown bag training' sessions, employees were shown how collaboration can be more informal yet also more effective with the help of OneNote: employee meetings, minutes or brainstorming sessions, for example. 

"Employees have realized that thanks to UsterNet and to changing their way of working, it is now easier to organize and structure the exchange of information , also in teams with colleagues who work on other continents." 

Communication, training and role models 

Change or adopting a new behavior, does not happen just like that. It needs explicit support from top management. It needs training. It needs communication. It needs ambassadors such as Roger Heckly, who recognize early on how a new tool and the right way of handling it can have a positive impact on one’s own work and the organization. "It is still in my interest to remind colleagues that no more documents are sent via e-mail, that there are better solutions for individual excel sheets in UsterNet, or that one can work very well with a search engine, as long as documents are properly tagged. The change of today means being ready for tomorrow - Heckly is convinced about that.